What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
In this role, you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a focus on providing customers a total solution for the most energy efficient buildings. You will bring your passion for solving problems, creating customer value, and building relationships to make an impact.
Thrive at work and at home:
Thrive at work and at home, through meaningful benefits, flexibility, and opportunities for growth. We offer comprehensive benefits to support our employees and their families including:
- You will have the opportunity to participate in the Company's private medical and life insurance program prior to meeting eligibility requirements, following the policies, terms, and conditions set by the Company. The coverage and conditions for employees and their family members may vary based on the location.
- You will also have access to the all-inclusive Wellbeing Program, which provides resources to support the emotional, legal, and financial well-being of you and your family.
- The Company offers continuous learning opportunities through its continuing education programs.
- Additionally, you will be granted one full day (8 hours) of paid time off per calendar year to volunteer with non-profit charitable organizations through the Employee Volunteerism program.
- In cases of unforeseen personal hardship, the Trane Technologies Helping Hands Fund is available to provide support to employees facing financial challenges.
Where is the work:
This position is eligible for a hybrid work schedule (3 or more days onsite per week) based out of San Juan, PR.
What you will do:
- Handle general phone calls, e-mails & in-house customer inquiries and requests for Parts & Unitary departments.
- Dealer equipment price quotes
- Conduct sales of HVAC parts, equipment, & supplies over the phone, and walk-in customers.
- Provides technical support to customers
- Provides equipment & parts inventory availability
- Receives & process customers equipment & parts orders
- Actively makes aware customers of products promotions
- Responds to customers enquiries, questions, or complaints regarding products or services
- Knowledge of the Trane product line to be able and demonstrate and discuss with customers
- Follows up verbally or in writing to ensure total customer satisfaction
- Proper canalization of customer inquiries to other departments.
- Willing to work under pressure and able to perform the duties on time.
- Customer oriented and excellent interpersonal relations.
- Enquires and communicates customer’s perceptions by gathering customer feedback and sharing information with management.
- Able to work overtime and weekends as required.
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Follows up to Unitary Projects, managing commercial variables like Pipeline Management and Accounts Management, using Trane designated tools, like Salesforce or similar.
What you will bring:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable accommodations feasible to enable individuals with disabilities to perform the essential functions.
- Computer knowledge (Windows, MS Office, Oracle)
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Two years certificate from college (associate degree) or technical school in HVAC, and three to five years of customer service experience dealing directly with customers.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.