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Customer Service
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2506846 Requisition #
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At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary:
Subject Matter Expert in claims processes and be able to articulate those processes to others, when required. Collect and share data using various channels. Administer, review, and process claims as assigned. This position is considered a hybrid role, meaning that the candidate will have the opportunity to work from home on some days during the week.

Thrive at work and at home: 

  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.  
  • Paid time off, including in support of volunteer and parental leave needs.     
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.   
  • Learn more about our benefits here!

Where is the work: 

From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires.

 

What you will do:

  • Review, analyze and process claims per policies and procedures.
  • Assist offices, plants, and others with claim entry, approval, processes, and policies.
  • Work on process improvement projects, as directed.
  • Aid in claim help requests via Phone, Email and Microsoft Teams messages.
  • Actively communicate and engage with assigned regional Trane staff.

What you will bring:

  • Degree preferred; Relevant experience required in lieu of degree.
  • Open to a fast pace, high change workflows and processes that require ability to pivot direction quickly and efficiently.
  • Must be very detail-conscious, organized, friendly, responsible, dependable and confident.
  • Ability to recognize, prioritize, and perform required activities with minimal supervision and appropriate sense of urgency.
  • Must possess strong communication skills and decision-making ability.
  • Ability to function independently as well as in a team environment.
  • Windows, Word, and Excel proficiency required.
  • HVAC knowledge a plus.
  • Mechanical term knowledge a plus.

 

Compensation:

 $19.00-$31.25/hourly

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

 

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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