Client Services Representative
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
The Client Service Representative delivers service to our customers, meeting financial and business goals and objectives. Provides customer support and ensures customer satisfaction goals are achieved. Responsible for contract renewal, expansion, improving customer satisfaction, and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolios and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining orders or contracts for services.
This position is eligible for a Hybrid work schedule.
Essential Duties and Responsibilities:
• Responsible for customer satisfaction, retention, and growth for assigned portfolio.
• Drives the account management process for assigned portfolio, which includes developing customer account profiles, account strategies, service delivery plans, customer budget planning, and scheduled customer visits.
• Identifies and communicates issues, business goals, and objectives to the account team(s) on all assigned accounts.
• Responsible for responding within 24 hours to all customer inquiries and concerns.
• Responsible for working with the Service Resource Coordinators to ensure the technician’s schedules and parts/materials are in place to deliver company profits and meet the customer obligations on assigned portfolio.
• Responsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Responsible for reviewing the financial performance of all assigned accounts every month and providing a correction plan for poor-performing service agreements.
• Responsible for reviewing all open work orders weekly to ensure that work is being executed and closed to exceed customer satisfaction and company financial goals.
• Responsible for meeting department growth plans by selling and expanding customer base.
• Responsible for customer assurance concerning equipment uptime and reliability.
Qualifications:
• Bachelor’s degree required.
• experience not required
• Customer service capacity a plus.
• Must be able to multi-task in high-stress situations.
• Must communicate effectively in person, by phone and through written communication.
• Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
• Able to commute reliably to office base. And must have a valid driver’s license and reliable means of transportation.
• Able to work extended hours on occasions when required.
Base Pay Range: $60,000 - $70,000/ year
Total compensation for the role will also include an incentive plan.
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.