Customer Consultant - EBI

At Trane Technologies^TM  and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. 

What’s in it for you: 

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. At Trane Technologies, sustainability isn’t just how we do business—it is our business. Are you ready to reimagine what's possible and build a better future? If your answer is yes, we invite you to challenge what's possible for a sustainable world and join our team. 

Trane is excited to announce an incredible opportunity, we are currently seeking a skilled and motivated professional for the role Customer Consultant EBI. This role is ideal for candidates who are committed to advancing sustainable climate solutions while delivering exceptional customer experiences.

 Thrive at work and at home:

·        Inclusive Wellbeing Program, with resources to support your and your family’s physical, social, emotional, and financial well-being. 

·        Comprehensive learning and development solutions, designed to support our people in connecting and growing, including Higher education/Certification reimbursement.

·        Sense of belonging & community through our Employee Resource Groups that foster our culture of inclusion.

·        Volunteerism: 8 hours of paid time off per calendar year to volunteer with non-profit charitable organizations.  

·        The Trane Technologies Helping Hands Fund to support employees facing financial challenges due to unforeseen personal hardship.

Where is the work:(Work location & Mode of work)

Onsite: This position has been designated as On-Site based in Chennai location.

What will you do:

Contact customers before their contracts or warranties expire to help them renew on time.

• Solve service problems to keep customers happy and maintain their agreements.
• Be the main contact for customers’ questions and requests.
• Manage multiple customer accounts and make sure their needs are met in order of priority.
• Work closely with the Technical Support Team and other colleagues to find solutions for customers.
• Offer and sell extra services like Trane Care Service, parts, and retrofits, as well as collect payments.
• Find new sales opportunities, write proposals, and help build strong relationships with customers.
• Support customers regularly to help them grow and stay loyal.
• Handle customer complaints by working with internal teams to fix issues quickly.
• Arrange regular meetings with customers and the operations team to resolve important or urgent matters.
• Learn about market trends and customer needs to set the best prices and sales plans.
• Prepare and review contract documents using Trane’s templates and present proposals to customers.
• Share feedback about competitors, customer needs, and market trends to help guide company decisions.

What you will bring: (Roles & Responsibilities) 

• Proactively keep in touch with customers to help renew their contracts and warranties on time.
• Listen to customer needs, solve problems quickly, and always provide excellent                             service.
• Communicate clearly and build strong relationships as the main contact for customers.
• Manage customer accounts and make sure their service needs are met efficiently.
• Work well with technical and internal teams to find and implement the best solutions for customers.
• Spot new sales opportunities, suggest extra services, and help the company grow through upselling.
• Stay organized by planning regular service reviews, keeping documents up-to-date, and tracking contracts.
• Solve customer problems by investigating issues and recommending effective solutions.
• Understand the market and customer needs to help set prices and share feedback about competitors.
• Stay committed to making customers happy, encouraging loyalty, and strengthening Trane’s reputation as a climate leader.

Career Break:   

We have a Relaunch Program for professionals looking to restart their careers after a break. If you come with a career break of at least 12 months and match the work experience requirements mentioned, you are welcome to apply. 

Equal Employment Opportunity:     

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.