Customer Sales Associate

At Trane Technologies^TM  and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

As a Store Associate, you will work in a retail store/warehouse environment.  As the “face of Trane Supply” you will be a trusted advisor to customers, working to identify their needs and help to provide timely solutions regarding parts, equipment and supplies. You will be responsible for processing customer orders and responding to their inquiries, questions or concerns to ensure customer satisfaction and future sales. Successful Store Associates have solid understanding of product offerings, achieve sales goals and take responsibility for the order management & fulfillment processes. You will be responsible for the coordination of the stores on-site activities, handling receipt, stocking, and shipping of products; staging and fulfilling customer orders; and all transactions with the business and local vendors.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! 
• Family building benefits include fertility coverage and adoption/surrogacy assistance. 
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.  
• Paid time off, including in support of volunteer and parental leave needs.    
• Educational and training opportunities through company programs along with tuition assistance and student debt support.  
• Learn more about our benefits here!

Where is the work:

This position has been designated as onsite.
 
Responsibilities:
Customer Engagement

• • Engages with walk-in sales counter customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions. 
  • Assists customers in making product selections by asking questions and actively listening to identify customer needs.   Identifies alternate or substitute products to meet customer needs.
  • Executes quote and order management processes with a high level of accuracy to ensure customer satisfaction
  • Asks relevant questions to understand customer needs to grow sales by identifying related products or add-on solutions, making customers aware of product promotions, and adding lines to parts orders. 
  • Understand products in order to assist customers in getting the best possible solutions.
•  Order Fulfillment
  • Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates.  Proactively communicates with customers about any expected delays or issues with their order.
  • Meets or exceeds sales plans by maintaining current knowledge of all portfolio offerings to provide value propositions to the customer and drive sales.
  • Accurately picks and prepares all orders and store transfers in a timely manner. Managing order shipping to meet cutoff times and all regulatory standards.
  • Manages in store customer will call & backorders
  • Process RMA's & product warranties
•  Store Operations
  • Maintains the highest standards in cleanliness in the work environment, and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
  • Helps to manage the Operations Performance dashboard to ensure standard flow of work.
  • Assists in unloading and unpacking of incoming stock, routing deliveries, or packing orders.  Checks packing slips, prices and quantities. Filing freight bills of lading, freight claims for damaged goods, equipment packing slips, etc. for inventory reconciliation and audit purposes.  
  • Understand and execute processes and standard work & identify new opportunities for process improvements.  
  • Practices safe material handling techniques. This position utilizes both manual and power material handling equipment to perform job functions, such as pallet jacks, forklifts, etc.
  • Reinforces culture of safety by utilizing all appropriate resources to perform all functions of the job safely
• Inventory Management
  • Assists with warehouse duties and functions to support inventory integrity. 
  • Tasks include cycle counts, inventory control & bin location to maintain inventory accuracy and efficiency standards, while following standard operating procedures.
  • Stocks the parts store with an appropriate amount of merchandise.  
  • Understands and applies inventory planning criteria regarding product demand and levels of stock replenishment.
• Winning Culture/Guiding Principals

Trane is strongly interested in hiring suitable candidates that exhibit work behaviors & values that are conducive to our Guiding Principals which help build and maintain a strong and effective company culture. These Guiding Principals include:

• • Serve With Empathy: Maintain a positive attitude, communicate fully, clearly, and transparently
  • Own The Moment: Act with urgency and composure, exhibit 100% accountability for solving problems
  • Grow Continuously: Invest in the development of yourself and others, share learnings, challenge the status quo
  • Win Together: Lead by example and with humility, act as one team, and communicate direct with respect.
  • Encourage Fun: Smile! Recognize and celebrate success, be creative.

*Supervisory responsibilities: This job has no supervisory responsibilities.

Qualifications:

We are looking for a customer oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships. 

Key Competencies:

• Excellent customer service focus, verbal and written communication skills, professional phone etiquette
• Passionate about providing hands on assistance to customers and maintaining customer relationships.
• Ability, initiative & resourcefulness in providing innovative solutions for customer & business requirements.
• Strong problem solving, sales abilities and persuasiveness, ability to close sales and work under pressure unsupervised.
• Ability to multitask, prioritize, and manage time effectively.
• Strong work ethic and positive team attitude.
• Previous experience in sales related training programs is an asset
• High level of confidence in working with computers and computer software eg. MS Office, Point of Sales System 

Compensation:

Base Salary: Starts at $50,000 and up based on experience and will include an incentive plan.

Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.