Customer Service Consultant

·       Renew service agreement contracts within target setting  

·       Accuracy pipelines forecast

·   Well planning sale visiting activities weekly, monthly. Provide the report of customer’s feedback, consulting, communication and negotiation results

·       Initiative to propose service offerings come up detail action plan for assigned customers to recover the order and revenue shortage versus assigned target

·     Strategy to build up the pipelines to meet the forecast of month, quarter, full year and next year in advance based on assigned customers

·       Accumulate data to build the customer relationship management (CRM)

·   To search new possibilities, opportunities from assigned customers for increasing service sales including comprehensive maintenance package, chiller’s maintenance and plant room, retrofit projects, service offerings, non-Trane parts and renovation projects relative to HVAC fields

·     Commit and fully align to all target setting based on the need of service business within a year to sustain and meet the target of service business.

·       Provide all solutions, action plan to improve which KPI could not meet the target, overcome challenge and drive the result properly. Continue improvement actions to sustain the service business as a norm to adapt any tough and challenge circumstances

·       Coordinate with Service fulfillment team handle customers’ complaints on time with high professional manner in order to provide corrective actions and solutions

·       Person in charge to handle all hot jobs from the assigned customers to ensure the smooth cooperation between company and customers

·       Meet the customer satisfaction rate as target setting for service sale operation excellence

·       Report and response all required matters to internal and external customers timely as response process when required

·       Fully comply to company’s safety and compliance policies

·       Commit and fully align to new target setting and works requested based on business direction and   Direct Manager

Qualifications:

·       Bachelor's degree in engineering

·       At least 2 years’ direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

·       Ability to read, analyse, and interpret engineering documents. 

·       Able to solve complex problems. Integrates and interprets data from diverse sources to find solutions

·       Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

·       Excellent verbal and written communication skills

·       Able to work independently and collaborate with multi-functional teams

·       Organizational and time management skills 

·       Customer focus mindset

·       Innovative mindset and willing to explore new front

·       Strong computer skills in a Microsoft Office environment

Key Competencies: 

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.