Customer Service Consultant - EBI

At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business.

Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

We are excited to offer an opportunity for a talented and driven professional to join our team as a Customer Account Manager / Sales Professional (Service & Contracts). In this pivotal role, you will support our customers, strengthen relationships, and grow our Service business.

1. Industry Leader in Innovation

Work with a global leader in sustainable HVAC solutions known for cutting-edge technology and energy-efficient offerings.

2. Career Growth Opportunities

Access structured training, mentorship, and professional development to grow both technically and commercially.

3. Diverse Service Portfolio

Represent a wide range of HVAC service solutions including Service Agreements, Trane Care Services, Chiller Renewal, and Value-Added offerings.

4. Global Exposure with Local Relevance

Partner with a company deeply connected to global innovation and equally committed to local customer success.

5. Customer-Centric Role

Engage closely with customers to understand their operational needs and deliver value-driven service solutions.

6. Sustainability-Driven Culture

Be part of an organization committed to a better planet through innovation, service quality, and responsible operations.

Thrive at work and at home

• Inclusive Wellbeing Program with resources supporting physical, social, emotional, and financial wellness.
• Learning and development solutions, including higher education and certification reimbursement.
• A strong sense of belonging through Employee Resource Groups.
• 8 hours of paid volunteer time annually for nonprofit causes.
• Trane Technologies Helping Hands Fund to support employees facing unexpected financial hardship.

Where is the work

Onsite: This position is designated as On-site, based in Ahmedabad.

What will you do

In this role you will:

• Act as the customer’s primary representative and single point of contact for all customer-specific matters.
• Manage a portfolio of customer accounts and apply structured account management to identify key customers and develop actions to grow these accounts.
• Identify customer needs and collaborate with the Technical Support Team to propose suitable service solutions and options.
• Identify new business opportunities with existing and prospective customers, including Service Agreements and Value-Added Services such as Trane Care Service and Chiller Renewal.
• Prepare proposals, quotations, and commercial terms using standard Trane templates; present proposals to customers.
• Build and maintain long-lasting customer relationships by providing continuous support and assistance.
• Investigate and resolve customer complaints by collaborating with internal stakeholders, evaluating solutions, and recommending outcomes.
• Organize regular Service Reviews with customers and Operations teams to discuss critical jobs and service issues.
• Understand vertical market needs and determine pricing and selling strategies accordingly.
• Provide marketplace insights such as competitor information, industry trends, and customer expectations.
• Organize customer events and contribute to regular communication and engagement initiatives.

What you will bring

• Bachelor’s degree in Engineering with at least 5+ years of relevant owner-direct sales or service sales experience.
• Knowledge of HVAC Systems, Chiller Plants, Airside Systems, Energy Services, and Building Services is an added advantage.
• Ability to read, analyze, and interpret engineering documents.
• Strong customer responsiveness, including handling sensitive inquiries or complaints effectively.
• Strong presentation skills for engagement with customers and internal teams.
• Analytical skills to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form.
• Collaborative mindset with strong interpersonal skills.
• Willingness to continually learn, upskill, and adopt new service offerings.

• Consultative selling approach—Ability to understand customer goals and recommend impactful solutions.
• Technical and product knowledge—Confidence in HVAC and service solutions with clear articulation of customer benefits.
• Negotiation and closing skills—Skilled in objection handling and building win-win solutions.
• Business development mindset—Proactively identify new opportunities and expand Trane’s service footprint.
• Presentation and persuasion skills—Deliver compelling proposals and service solution presentations.
• Resilience and goal orientation—Ability to thrive in a competitive environment and achieve business targets.

Career Break

We encourage applicants who have taken a career break of 12 months or more. Our Relaunch Program supports professionals returning to the workforce if you meet the experience criteria.

Equal Employment Opportunity

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.