Customer Service Order Management
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Job Summary:
The Customer Service Order Management role serves as the primary link between customers and the supply chain, driving satisfaction through the end-to-end pre-order to shipment process. You will manage the end-to-end journey—from initial product inquiry to post-delivery support—ensuring every interaction is seamless and satisfaction is guaranteed. By eliminating operational barriers and leveraging data-driven problem-solving (MDI), you will directly facilitate business growth and drive continuous performance improvements across the organization.
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support
Learn more about our benefits here!
Where is the work:
This position has been designated as onsite (5 days). The company has designated this role as safety sensitive.
What you will do:
Strategic Pre-Order Support: Consult with customers on pricing, technical specifications, and custom product solutions to deliver accurate proposals and quotes.
Fulfillment Coordination: Manage the end-to-end flow from receipt to shipment; update promise dates and monitor progress through internal operating systems.
Cross-Functional Coordination: Partner with shipping, engineering, and sales offices to maximize delivery performance and resolve complex inquiries.
Systems Expert: Utilize Oracle and advanced sales communication tools to maintain high-quality data integrity and efficient order fulfillment.
Operational Excellence: Process claims and returns (CRA) efficiently in line with company policy while maintaining a high standard of professional service.
Technical Advocacy: Act as a first-line resource for product questions, referring specialized technical needs to the appropriate channels to ensure accuracy.
Process Improvement: Participate in MDI (Managing for Daily Improvement) sessions to identify trends and implement solutions that increase processing consistency.
What you will bring:
High school diploma or equivalent required.
Experience: 5+ years of proven success in customer service or account management, ideally within a manufacturing or aftermarket environment.
Technical Proficiency: Hands-on experience with ERP systems (Oracle preferred) and CRM platforms preferred
. Experience with Excel required
Soft Skills: Exceptional communication, detail-oriented problem-solving, and the ability to manage high-volume transactions in a fast-paced setting.
Compensation:
Pay Range: $45,000 - $65,000. This role is overtime eligible.
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.