Customer Success Intern - Strategic Accounts
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
The Trane Supply Strategic Accounts Team is looking for a summer intern that would support our Salesforce adoption and utilization efforts as well as improve our data analytics capabilities. The internship would consist of a 12-week experience that will challenge and develop your technical, business, sales, leadership, and communication skills. The role would report to our Customer Success Manager and would interact with multiple functions and leaders within the business as well as Customers.
Job Summary：
The Trane Supply Strategic Accounts Team is looking for a summer intern that would support our Salesforce adoption and utilization efforts as well as improve our data analytics capabilities. The internship would consist of a 12-week experience that will challenge and develop your technical, business, sales, leadership, and communication skills. The role would report to our Customer Success Manager and would interact with multiple functions and leaders within the business as well as Customers.
Responsibilities:
- Build/maintain SalesForce / Tableau tools and dashboards to monitor and drive improved service levels to Strategic Accounts
- Understand business priorities and stakeholder requirements in order to determine best solution
- Operate in an agile fashion to deliver solutions to stakeholders
- Lead MDI and MWI meetings for the Strategic Accounts Team utilizing the dashboards you’ve built
- Partner with Strategic Account Team members to develop standard work associated for on-boarding, managing, and supporting Strategic Accounts
- Provide data and analysis for custom requests of the Strategic Accounts Team/Customers
- Develop and present complex, customized presentations of findings to leadership and field teams
- Pursuing bachelor’s degree – Preferred: Computer Science, Data Analytics, Supply Chain, Engineering or similar technical field
- Lean thinking and tools experience preferred
- Salesforce, Tableau, Alteryx, Power BI, Google Cloud experience preferred
- Customer focused mindset
- Excellent interpersonal and problem-solving skills
- Strong analytic, critical thinking and critical thinking skills. Understanding the implications of new information for both current and future problem-solving and decision-making
- Ability to work collaboratively with a variety of stakeholders to ensure that research and analysis objectives are met and that they align with implementation action plans
- Ability to wrangle and mine data to provide customer insights
- Highly motivated with good planning, organization, and prioritizing skills
- Strong communication skills, both verbal and written
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.