Digital Contract Administrator- Louisville, KY

At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

The digital contract administrator is an integral member of the digital team responsible for ensuring new digital agreements are properly onboarded and maintained. This role also participates heavily in the continuous improvement of our digital standard work   maximizing the value we provide to our internal and external Digital Services customers.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! 
• Family building benefits include fertility coverage and adoption/surrogacy assistance. 
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.  
• Paid time off, including in support of volunteer and parental leave needs.    
• Educational and training opportunities through company programs along with tuition assistance and student debt support.  
• Learn more about our benefits here!

Where is the work:

Due to the nature of this role, this position has been designated as a Hybrid work schedule, with work performed onsite 3 days each week. 

Responsibilities

• Communicates effectively with other team members
• Leads the process for onboarding new digital service agreements
• Inputs contract/project into Trello (or similar digital platform) for scheduling and tracking
• Ensuring effective sales to fulfillment transition meetings
• Organizing contract documents for easy reference by the fulfillment team
• Sets-up service agreements in system application based on transition documents
• Confirms the accuracy of the information entered in the Trane business systems (customer information, PO, call type, profit center, OneNote, SharePoint, etc.)
• Ensuring all setup tasks are assigned to team members and track through to completion
• Ordering building analytics and other digital enablement subscriptions, validating fulfillment or orders, and ensuring charges are applied correctly
• Leads a quarterly process to validate that every measurement and verification contract has a corresponding service agreement
• Act as a subject matter expert for digital contracts, support estimators, account managers, CSRs, ASMs, etc with common questions about digital agreements 
• Works closely with Digital Program Coordinator and Digital leadership team to plan forecasted work and contract team member assignments
• Executes and investigates monthly reports to monitor the health of digital services contracts; gross margin, schedule compliance, applied time, etc
• Brings awareness to digital leaders of contract performance anomalies that need investigation or other opportunities for improvement
• Works closely with Digital Program Coordinator, providing backup for each other including critical tasks like dispatching, timesheet verification, and scheduling meetings
• Supports the regional security and connectivity team with maintaining customer opt-out letter database, ownership transfer letters, and tracking of open items to resolution
• Supports Energy Engineers in the application process for ENERGYSTAR certification of customer buildings
• Supports Co-ops and Apprentices on various special projects to improve our digital standard work
• Creates and documents digital standard work processes and best-known ways
• Other duties as assigned that improves the efficiency and effectiveness of the Digital Fulfillment team

Key Competencies: 

• Exceptional communication skills
• Strong organizational skills
• This role facilitates lots of internal and external coordination to fulfill contracts
• Be able to follow directions and work well with others
• Be a motivated self-starter, that can work independently 
• Microsoft Office Applications: Word, Excel, Outlook, OneNote, SharePoint, and Windows. Special emphasis on Excel and handling large data sets.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.

Compensation:

Base Pay Range: $40,000 - $60,000/ annually. 

Qualifications:

• Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:  DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Equal Employment Opportunity:

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.