Digital Product Manager, eCommerce

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary: 

The Digital Product Manager, eCommerce, is responsible for defining and delivering a world-class eCommerce solution for the HVAC Supply business. As a leader, you are accountable for driving profitable growth and for achieving sustainability objectives in alignment with Trane Technologies’ overall strategy and goals. Additionally, you would be responsible for leading a Digital Product Growth Team (PGT) for our HVAC Supply Business Unit with process excellence through demonstrated leadership. This position is eligible for a Hybrid work schedule and will be based out of our Davidson, NC, location.

Thrive at work and at home:   

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!    
• Family building benefits include fertility coverage and adoption/surrogacy assistance.    
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.     
• Paid time off, including in support of volunteer and parental leave needs.       
• Educational and training opportunities through company programs along with tuition assistance and student debt support.     
• Learn more about our benefits here!   

Where is the work:  

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.  

What you will do: 

• Develops a strategic vision and framework for HVAC Supply’s eCommerce offerings
• Manages the eCommerce platform through the entire product lifecycle for all HVAC Supply categories, gathering and prioritizing customer requirements, and defining the vision for both enabling digital tools and value-added services.
• Lead the agile product management process, including participating in agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives), creating and approving user stories, prioritizing the product backlog, and ensuring alignment with business objectives and stakeholder needs.
• Demonstrates market leadership in crafting eCommerce roadmap.
• Visits customers and HVAC dealers face-to-face to understand customer needs from their business point of view.
• Leads interactions with the entirety of the HVAC Supply organization to ensure eCommerce design, quality, reliability, and profitability goals are met. Communicates eCommerce roadmap and plan with Business Unit team; coordinates the plan with functional partners.
• Coordinates with the marketing and sales teams to develop and implement a marketing strategy and plan (including targeted programs and promotions) for each new or updated product/service or extension.
• Leads interactions with the sales team to review and adjust the distribution strategy for each product/service line based on performance.
• Advocates the eCommerce strategy roadmap to the broader organization.
• Develops compelling communication around the value proposition and differentiation to competitive offers and/or alternative solutions.
• Understands organizational culture and can fully operate across organizational boundaries.
• Leads the execution of detailed demand planning for eCommerce platform based on input from industry, market, and competitor analyses.
• Works independently to manage and lead standard management routine activities pertaining to Product Growth Teams, driving all meetings, measuring metrics, conducting analytics, and utilizing an effective visual management system.
• Applies a Multi Generation Product Plan (MPP) in creating a vision for eCommerce.

What you will bring: 

• Bachelor's degree in Business, Marketing, Finance, Engineering, or other technical-related degree
• Master's of Business Administration degree preferred, but not required
• 7-10 years overall experience of increasing levels of complexity with a minimum 5 years of leadership experience in product management, sales, eCommerce, or other relevant areas
• Demonstrated success defining and launching complex product and service/software offerings
• Must have a strong technical aptitude and the ability to work across different functions
• Strong financial acumen is required
• Excellent organization skills and flexibility to handle a variety of time-sensitive tasks and projects
• Demonstrated ability to lead teams and provide effective support on a broad range of activities requiring attention to detail
• Solid analytical and communication skills
• Knowledge of the HVAC Supply business and eCommerce industry preferred, but not required

Key Competencies:

• Builds Collaborative Relationships – Establishes and maintains effective relationships with a wide variety of stakeholders, including cross-functional business partners and HVAC dealers. Seeks to understand and anticipate the needs of others, practicing attentive and active listening. Excellent teamwork skills.
• Innovation – Imagines new possibilities and combines existing ideas and approaches to create new business solutions.
• Analytics – Comfortable with analyzing, interpreting, and organizing data, as well as turning data into business cases.
• Business Acumen – Understands how the business functions. Is aware of how strategies and tactics work in the marketplace.
• Drive for results – Is willing to roll up sleeves to get things dLone as well as the ability to drive performance through others, supporting colleagues in pursuit of the team goal and ensuring focus on deliverables.
• Comfortable with Ambiguity/Complexity – Can shift gears comfortably and handle risk and uncertainty. Will change direction when needed.

Compensation:    

Base Pay Range: $140,000 - 180,000

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. 

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.