Field Service Representative

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

SUMMARY:  

As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction. 

Responsibilities: 

•    Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
•    Communicate service bulletins and alerts to dealers on a timely basis.
•    Support sales team with key customer relationship management.  
•    Provide product performance investigations and reporting of quality and/or First Notice events.
•    Establish and conduct a comprehensive technical training program for service & installation technicians.
•    Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
•    Provide effective and timely response to consumer inquiries and complaints. 

Qualifications:

•    Associate technical degree or documented equivalent experience
•    Minimum of five years field service experience
•    Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
   o    DUI in the previous 5 years
   o    Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
 
Key Competencies:

•    Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
•    Ability to craft communications to technicians which convey instructions and/or notices 
•    Proven skills in planning and conducting training sessions.
•    Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
•    Strong consumer and customer relations background
•    Ability to compose written correspondence to address consumer complaints
•    Skilled in use of negotiation principles
•    Ability to easily switch between rapidly changing priorities.
•    Strong computer skills (Windows 2000 & Microsoft Office 2000)

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.