Field Service Representative: Trane Ireland
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
Job Summary：
The role will be providing a key interface between customers, service back office and technicians dealing with a high volume of orders and enquiries, coordinating multiple, and at times conflicting priorities to ensure customer satisfaction. To ensure that health and safety procedures are consistently followed by the Technicians and PPE used where required, with any recommendations for improvement fed back to EHS lead.
Responsibilities:
Supervisory
- Attend site with assigned technicians at least once every six months to assess their competency on technical procedures (e.g. method used to carry out repairs/maintenance). Any areas of concern or improvement should in writing and recorded against the technician’s development plan.
- Function as the mentor of HVAC service technicians and apprentices, responsible for training & developing technicians to realize their full potential.
- Ensure the technician is reviewing their development plans and actions are taking place to achieve them, if this is not the case it should be raised to the Operations Leader
- Attend training courses as required on new products and procedures.
- Review warranty issues as they arise (Enter into DFSD and Mercury)
- Review paperwork daily from technicians to check is timely, written clearly and technically correct – note down those not meeting the requirements for future discussion
- Lead large project works where multiple technicians are on site (i.e. ensure the scope of works is carried out and paperwork is completed on time with the correct level of detail).
- Provide direct technical support to technicians assigned and maintenance customers (phone)
- Carry out maintenance/repairs/calls outs as scheduled
- Be the gold standard for paperwork, time keeping & PPE
- Provide Risk Assessments/Method Statements as requested by SOL
- Calibration and Audits (Car & Technician) to be carried out to the timescales required
- Use of Personal Protective Equipment (PPE’s) during visits at site.
- Ensure all sites to be cleared after work complete and RAMS, Waste note/FGAS certification sent in with paperwork where required
- Experience HVAC business in similar role
- Project Management qualification or experience
- Excellent phone and interpersonal skills
- Ability to work under pressure
- Strong verbal and written communication
Key Competencies:
- Ability to work confidently and efficiently with Microsoft Word, Outlook, PowerPoint, Excel & Access to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases
- Strong communication skills both oral and written
- Highly customer focused and proactive
- Commercial acumen
- Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business
- Strong Technical Bias to problem solving