Inside Sales Specialist
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
The Inside Services Sales Specialist supports Trane’s service business by qualifying leads, developing estimates and proposals, and coordinating with service and sales teams to drive revenue growth. This role focuses on inside‑based selling activities, customer engagement, and creating high‑quality service solutions that align with customer needs and Trane’s sustainability‑focused mission.
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Learn more about our benefits here!
Where is the work:
From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires
This role can sit out of either our Buffalo, NY or Rochester, NY locations.
What you will do:
Support the service sales team by generating service estimates, proposals, agreements, and quotes (planned Service Agreements, repairs, retrofits, and other service offerings).
Work directly with customers via phone, email, and digital channels to understand needs and recommend appropriate Trane service solutions.
Qualify inbound leads and collaborate with outside account managers to advance sales opportunities. Coordinate new customer accounts, credit lines and insurance.
Maintain accurate information in CRM systems (e.g., Salesforce) and estimating systems (e.g., WorkSight), ensuring opportunity progression and documentation.
Partner with sales and service operations teams to transition sold work into the operations/delivery phase, including preparing Transition Information Packages (TIP) that bundle key information including customer information, scope of work, contract documentation, estimate details/pricing, technical information, and schedule for service activities.
Respond to customer inquiries related to service contracts, equipment history, pricing, and available programs.
Develop and maintain product, service, and industry knowledge to effectively position Trane offerings.
Support service agreement renewal activities for existing service contracts and identify upsell or cross‑sell opportunities, including expanding agreements with new Trane technology/services offerings.
Review the performance of completed jobs and service agreements, and contribute to forecasting, pipeline reviews, and sales planning activities as required.
Deliver an excellent customer experience consistent with Trane Technologies values and service standards
What you will bring:
Associate degree or equivalent experience required; bachelor’s degree preferred.
2+ years of inside sales, customer service, or HVAC/service industry experience preferred.
Strong communication, customer service, and relationship‑building skills.
Ability to understand and communicate technical HVAC service concepts (training provided).
Proficiency with CRM and Microsoft Office tools; experience with Salesforce a plus.
Highly organized with the ability to manage multiple priorities in a fast‑paced environment.
Strong analytical and problem‑solving skills.
A collaborative mindset and commitment to delivering high‑quality customer outcomes.
Key Competencies
Customer Focus
Sales Drive & Results Orientation
Technical Aptitude
Collaboration & Teamwork
Adaptability
Attention to Detail and Time/Priority Management
Effective Communication
Compensation:
Base Pay Range: $40,000 to $95,500 /yr.
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.