Product Sales Support Engineer

At Trane Technologies^TM  and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Responsibilities:

·       Assist and answer enquiries from the Sales & Distribution via e-mails, conference call and phone calls when they faced technical challenges regarding the products, providing technical information regarding products in the quickest manner, thus helping Sales & Distribution to solve customers’ problems about the product features, functions and additional options.

·       Provide technical support for Sales & Distribution when customers request for products modification/re-design/design special. Work with Product Engineering, Purchasing, Production Planning and Production, and lead in meetings and discussion to develop solutions.

·       Arrange and host customer visit factory or witness testing products.

·       Receive and check customer’s sales orders to ensure that it adhere to industrial standards and Company’s production methods and requirements before issuing approval for Sales & Distribution to confirm the orders with the customers.

·       Work with Product Engineering to maintain an updated and good understanding of products’ functions, technical specifications, strength, components, compatibility and system’s operation. Maintain and update the database for technical knowledge, prices, competitors’ products and etc for the purpose of sharing with the whole team

·       Prepare and provide product data report, sales quantity & price amount for all products for Product Management department.

·       Performs software, i.e. TOPSS and Spectrum maintenance. Product Sales Support Engineer will be responsible for updating and editing products’ price list and database according to market movement and changes in product line.

·       All above mentioned will cover all regions factory served. 

·       Other tasks assigned by superior.

Key Requirements:

·       Bachelor’s degree (or above) in Electrical/Mechanical Engineering, major in HVAC or refrigeration will be added advantage

·       Strong in technical and product knowledge

·       At least 3 years’ experience in air conditioning and / or concerned business

·       Fluent in English Skill

·       Good presentation skill and interpersonal skill to ensure buy in.

·       Have service mind and willing to support customer’s requirement

·       Be able to work beyond office time

·       Knowledge of AutoCAD and Microsoft Office

·       Willing to travel

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.