Product Support Engineer - Commercial HVAC
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
If this sounds exciting to you, read on to learn more about who we are and what we believe in:
We uplift others – we believe in providing an opportunity for all and building a culture that is diverse, inclusive, and respectful. We lift each other up and care about the success and well-being of others.
We make an impact – we believe that what we do has the potential to change the world. We succeed together by striving daily to create a lasting, positive impact on the planet.
We thrive at work and at home – we are supported by meaningful benefits, compensation, learning and development solutions, and opportunities for rewarding careers. We are firmly committed to the well-being and safety of our people.
This position is eligible for a Hybrid work schedule (3 or more days on-site a week) and will be based out of our Lexington, KY locations.
Do you enjoy solving challenging problems to meet diverse customer needs? Then the Product Support Engineer role is for you! Join our Airside Product Support team where you will enable the sales of Airside products through cross-functional knowledge sharing, complex problem-solving, and innovative decision-making. These products include:
- Performance Climate Changer® air handlers
- Terminal Devices (UniTrane® fan coil, unit ventilators, blower coil air handlers, and unit heaters)
- VariTrane™ variable-air-volume units
Job Summary：
Serving as an advisor to the field, you play a critical role in offering the right mix of products, systems, solutions, and competitive intelligence tools to drive the growth of the Airside business. As a Product Support team member, you will provide timely and knowledgeable phone/email support to the Field Sales Organization in North America with a focus on Airside products.
Responsibilities:
- Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT).
- Serve as a subject matter expert through technical and application knowledge of Airside products. Continually advance this knowledge through personal development goals.
- Collaborate with internal or external customers in the areas of, but not limited to:
- Technical Airside equipment understanding and systems application
- Customer specification, bill of materials review, and pricing questions
- Non-selectable and design special options.
- This collaboration will include responding to internal product support requests via email and phone using the Zendesk platform.
- Support testing and improvement of our equipment selection system, Trane Select Assist.
- Engage in customer visit process at Columbia facility including direct support or host duties for assigned visits.
- Partner with Sr. Product Support Team Members and Product Management team to:
- Deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests
- Provide voice of customer to support Airside portfolio strategies including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects.
- Support commercialization efforts for new or modified product launches as needed.
- Leverage Lean thinking and project management skills to support team continuous improvement journey. This includes participation in Managing for Weekly Improvement (MWIs) performance reviews and strategic problem solving linked to Channel Support roadmap.
- Learn about our product management strategies and operational frameworks establishing a strong foundation for career growth into diverse areas including product management, operations, or engineering.
Qualifications:
- Bachelor’s degree in engineering or another related technical field.
- One to two years of experience within industrial or manufacturing sector preferred. Experience could include product management, engineering, marketing/sales, field support, or manufacturing operations. It would also include any technical internships.
- Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers).
- Effective and clear decision-maker in time sensitive situations.
- Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization.
- Solid organization skills and flexibility to handle a variety of tasks and projects.
- Knowledge of HVAC, or similar products, is beneficial but not required. Product training will be provided as part of onboarding process.
- Ability to travel up to 10%
What’s in it for you:
o Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.