Remote Support Specialist

At Trane Technologies^TM  and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Trane is seeking a Remote Support Specialist in the Pacific Southwest region.  

In this role, you will leverage your HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize a variety of connected commercial and industrial HVAC equipment.  

If you have 10+ years of experience working with commercial HVAC equipment and Controls, Trane wants to hear from you!  

What’s in it for you:

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  

Thrive at work and at home:  

• Benefits kick in on DAY ONE for you and your family, including health insurance, and holistic wellness programs that include generous incentives – WE DARE TO CARE!   
• Family building benefits include fertility coverage and adoption/surrogacy assistance.   
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. 
• Paid Time off with up to 9 paid holidays,15 vacation days and paid leave in support of volunteer and parental leave needs. 
• A regular schedule (with overtime opportunities but never on-call!) Most workdays you’ll be dispatched from your house. 
• Educational and training opportunities through company programs to keep you on top of technical innovations including Manufacturer (OEM) Level Training along with tuition assistance, and student debt support.   
• Knowledge support from the factory a nationwide communications hub so that you have what you need to get the job done right the first time.  
• Premium equipment such as a late model, clean, and dependable company vehicle, high speed laptop, smartphone, specialized tools, uniforms, PPE and safety boot allowance.  
• Learn more about our benefits here!     

Where is the work:

Due to the nature of this role, this position has been designated as a Hybrid work schedule, with work performed onsite 3 days each week. 

What you will do: 

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Controls, Intelligent Services and Connected Mechanical customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform remote Digital Inspections and perform system optimization. Duties include, but are not limited to, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to a building system program. The Remote Support Specialist is part of the Intelligent Services Team and works in collaboration with all other team members as well as customers. Exceptional written and verbal communication skills are critical to the success of the RSS role.

What you will bring:

• A High School Diploma, GED or equivalent experience 
• Ten (10), or more years’ experience in HVAC control systems; or equivalent combination of education and experience.
• IT/Network understanding – knowledge of IP/subnet/gateway and DNS importance.
• Ability to communicate effectively with other IT professionals.
• Operating knowledge of Microsoft Office and comfortable with hand-held devices (i.e. Smartphone, iPad). 
• A valid driver’s license, with no major or frequent traffic violations.  
• Flexibility to work overtime/weekends, as required.
• Turns in all required paperwork and reports in a timely manner.
• Represents company by serving as a direct customer contact.
• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.

Additional Requirements and Environmental Exposure: 

• Must be able to safely and legally operate a vehicle using a seat belt. 
• Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties. 
• Must be able to twist the trunk of your body 90 degrees in each direction. 
• Must be able to squat and touch the floor with both hands. 
• Must be able to reach your hands over your head. 
• Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours. 
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders.  It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs. 
• Must be able to safely use a ladder with a 350 lb. total weight limit, while carrying equipment of 50 lbs. or less. 
• Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal. 
• Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet +. 
• This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location. 

Compensation: 

Base Pay: $31-58 per hour, depending on skills, experience, and the geographic location.

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. 

Equal Employment Opportunity: 

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.