Sales Administrator
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
The Service Sales Assistant will support the sales team in driving revenue growth by assisting with various sales activities, including customer interactions, administrative tasks, and coordination of service delivery. This role requires excellent communication skills, attention to detail, and a customer-centric approach. A significant focus will be on administrative responsibilities, ensuring smooth job transitions to service, and maintaining Salesforce accuracy.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
This position is eligible for a Hybrid work schedule (3 or more days onsite).
Responsibilities:
- Customer Interaction:
- Assist in responding to customer inquiries via phone, email, and in-person.
- Schedule and confirm appointments for service consultations and follow-ups.
- Sales Administrative Tasks and Support:
- Facilitate the transition of jobs from sales to service, ensuring all necessary documentation and information are accurately transferred.
- Assist in the preparation of sales presentations and materials.
- Track and update customer information in the CRM system.
- Maintain organized records of sales activities and customer interactions.
- Process orders and ensure accurate and timely delivery of services.
- Assist in the preparation of sales reports and performance metrics.
- Ensure Salesforce data is up-to-date and accurate, including customer details, sales activities, and service records.
- Generate and distribute regular reports on sales and service performance metrics.
- Coordination:
- Coordinate with service delivery teams to ensure customer requirements are met.
- Follow up with customers post-service to ensure satisfaction and gather feedback.
- Assist in resolving any service-related issues or complaints.
Qualifications:
- High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.
- Previous experience in a sales support or customer service role is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software, particularly Salesforce.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Customer-focused with a positive attitude and problem-solving skills.
Salary: $60,000 – $70,000 per year, plus overtime
Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.