Service Contract Administrator
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Trane in Tempe, AZ is hiring for a Service Contract Renewal Administrator to join our team. In this role, you will be working with Trane Account Managers, Trane Operations Management, and our existing Preferred Service Agreement customers. You will be responsible for working with your team to manage and expand our current Service Agreement portfolio. Trane always focuses on a total solution to provide our customers with the most energy efficient buildings!
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
This position is eligible for a hybrid work schedule (3 or more days onsite per week), after successful completion of onboarding and training, based out of Tempe, AZ.
What you will do:
The Service Contract Renewal Administrator is responsible for managing the renewal process of existing service agreements, ensuring timely and accurate renewals.
Initiate and manage the renewal process 120 days before expiration, sending notifications and proposals.
Communicate with clients about renewal terms, scope changes, services, and price adjustments.
Update and document service agreements, ensuring compliance with legal standards.
Apply and explain price increases, negotiating terms for mutual benefit and obtaining credit approval.
Collaborate with sales, account management, and customer service teams for seamless renewals.
Maintain accurate records and generate reports on renewal activities and metrics.
Analyze data to identify trends and opportunities for process improvement.
What you will bring:
Experience in Salesforce and other estimating programs is preferred.
Working knowledge of all facets of construction including mechanical, electrical, plumbing systems, etc. preferred.
Experience with financial and business acumen and a history of running projects on time and on budget.
· Proven experience prioritizing tasks to meet tight deadlines within a high paced environment with attention to detail.
· The ideal candidate will possess strong organizational skills, attention to detail, and the ability to communicate effectively with clients and internal teams.
Bachelor’s degree or equivalent combination of education and experience.
Compensation:
Base Pay Range: $53,500 to 93,750
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, and the geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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