Service Coordinator

At Trane Technologies^TM  and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

SUMMARY

Responsible for planning, coordinating, controlling, and directing activities of operational resources.  Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.

RESPONSIBILITIES: 

• Coordinates service resources.
• Assigns team members to project
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Inputs project location to system. 
• Generates Work Order Documents, dispatches technicians, and notifies customers.
• Responsible for customer interaction/satisfaction 
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor  to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary. 
• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Responsible for generating, interpreting, and printing various assigned reports.
• Flexibility to work overtime/weekends, as required.

 EDUCATION and/or EXPERIENCE

One-year certificate from college or technical school; or six (6) months to two (2) years of related experience and/ or training; or equivalent combination of education and experience.  Working knowledge of office equipment and Microsoft Office products.  Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

LANGUAGE SKILLS

Intermediate or Advanced English to speak with external clients to resolution some problems and read and write some emails. 

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.