Service Engineer, TK China
Position Title: Service Engineer, TK China
Hiring Location: Xiamen, China
About Trane Technologies:
Trane Technologies (NYSE:TT) is a global climate innovator. Through our strategic brands Trane® and Thermo King®, and our environmentally responsible portfolio products and services, we bring efficient and sustainable climate solutions to buildings, homes and transportation. For more information, please visit https://www.tranetechnologies.com
We are proud of our Wining Culture, feel connected with the company’s vision and are empowered to do the right things. We share passion for serving customers, developing top talents and boldly challenging what’s possible for a sustainable world.
We are an equal opportunity employer, dedicated to hiring a diverse workforce. Working at Trane Technologies means you are part of a company that believes your career progress is an important aspect of our business success. When you are ready to join a global leading company that is making decisive moves to success and pursuing operational excellence, we are right where you belong to.
· Responsible for unit installation & instruction, repair and maintenance service to direct selling customer by coordinating resource/setup new service station etc. Provide technical support and regular training & visit for key account.
· Implementing the after-sales parts/service projects & solution as required. Provide technical support on part project filed testing and application，tracking and feedback.
· Develop and optimize service network and enhance service ability to achieve effective and timely maintenance activities and customer satisfaction.
· Manage and supervise regional dealer/service system to ensure all service activities as parts inventory, maintenance one time pass rate, maintenance satisfaction, charging standards，service process etc. in compliance with company policy and standard service norms & procedure.
· Conduct onsite or online coaching or knowledge-transfer to dealer for service ability continuous enhancement, distributor & OEM for installation quality improvement, end-user for unit operation and risk control of cold chain transportation.
· Service hotline support and coordination, support warranty claim management.
· Collect and feedback quality issues, problems and VOC to cross team for product improvement.
Qualifications:
· Bachelor and above degree, HVAC or related science/engineering major.
· At least 3 years’ aftermarket or technical service experience.
· Good interpersonal skills.
· Good written and oral communication and presentation skills.
· Willing to travel frequently.