Services Manager

At Trane Technologies^TM  and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. As part of Trane Technologies’ Life Science Solutions, Diversified Laboratory Repair® is not just a laboratory equipment service company; we are the pioneers of innovative life science solutions for laboratories and research facilities. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Diversified Laboratory Repair is currently seeking a Services Manager On-Site in Benicia, CA.

 Why join the Diversified Laboratory Team:

Competitive Pay: Highly competitive and comprehensive total compensation program. Overtime opportunities are available.

Benefits: Medical, dental, vision, 401k with up to 6% matching, core company contribution of 2%, 9 paid holidays, 3 floating holidays, 15 days of vacation time, and more!

Career Advancement: opportunities for career development and promotions as well as a tuition coverage for industry certifications and education

Perks:  Newer company vehicle, gas card, high speed laptop, smartphone, tools provided, uniforms, PPE and safety boot allowance.

Independent Work Days: At Trane, we trust you to get the job done right. Most days, you’ll be dispatched from your house and can enjoy working independently in the field! 

Job Summary：

This Services Manager is responsible for the leading a team of service professionals.  A part of Trane Technologies, the Life Science Solutions Services team, including Diversified Laboratory Repair, Helmer Scientific, and FARRAR Scientific, is a full-service organization providing maintenance and repair services to all brands and types of laboratory equipment around the world.  You will bring operational leadership, passion, customer-centric thinking, and technical acumen to a growing service organization. An outstanding operational leader, you will be able to effectively manage a team of service technicians qualified to perform a range of laboratory service activities.  You will be responsible for team leadership; innovating and identifying technical solutions to solve problems for our customers; and supporting overall strategic objectives.  This role is 75% applied as a field service refrigeration technician.

What you will do:   

• Manage a team of field service refrigeration technicians, providing leadership for all service activities.  This includes emergency repair, preventive maintenance, service agreements, turnkey projects, validation services, and any future service offerings.
• Achievement of target objectives for service KPIs including revenue, margin, retention, compliance, quality, and utilization.
• Hire, retain, develop, train, coach, lead, and motivate a talented, diverse workforce for optimal results.
• Responsible for the performance of the service team and accountable for the strategy and achievement of specific objectives.
• Partner across the organization to ensure service customers have an optimal experience.  
• Continuously improve processes to increase utilization rates to meet customer demands or business needs.
• Coordinate closely with leadership team to unlock profitable growth while maintaining service quality excellence.
• Gain strong command of customer needs and market opportunities to position our solutions, and to provide input into the larger organization’s future roadmaps and plans.

What you will bring: 

• A minimum of 5 years’ experience in field service, preferably in a technical, cold storage or laboratory environment.
• Demonstrated experience achieving strong results for customer and business outcomes.
• Technical credentials, or equivalent combination of education and experience.
• Leadership experience desired.
• Business acumen – ability to identify and activate levers to create business and customer value from technical services.
• Collaborative spirit – ability to work well with service technicians, customers, and leadership.
• Operational acumen – ability to manage numerous resources to maximize productivity and business outcomes.
• Technical expertise – ability to identify solutions to challenging technical issues.

Compensation:   

Pay Range:  $99-$127K depending on skills/experience.

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:   

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.