Sr IT Support Partner

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you: 

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Job Summary：

IT Service Operations Senior Support Partner will provide tier III level IT partnership for internal Trane Technologies employees implementing, maintaining and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards. Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed. Support will be provided as during normal business hours, as well as occasional after-hours support.

Thrive at work and at home:  

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!   
• Family building benefits include fertility coverage and adoption/surrogacy assistance.   
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.    
• Paid time off, including in support of volunteer and parental leave needs.      
• Educational and training opportunities through company programs along with tuition assistance and student debt support.    
• Learn more about our benefits here!  

Where is the work: 

This position has been designated as On-Site in Trenton, NJ

What you will do:  

• Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and
  peripherals
• Maintain client hardware lifecycle and asset management activities
•  Provide partnership and support for IT related projects
• Complete minor and major incident management
•  Support application and emerging technology deployment support
• Fulfill hardware and software requests
•  Provide employee training related to employee used hardware and IT processes
•  Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes,
  tools and services
• Support technical solutions and ensure reliable, secure client endpoint devices.
•  Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and
  professional manner.
• Partner with our business partners in projects and M&A activities to solution and support the proper
  strategically secure client endpoint solution per the business’s needs.
• Coaches and trains new IT Service Operations Specialist
• Key stakeholder in Lean activities
• Participates in enterprise root cause analysis and solutioning 

What you will bring: 

•   Bachelor’s or Associate degree in a related IT technical field
•  5+ years of IT experience providing technical customer support including troubleshooting computer
  hardware and software
• Experience with the ServiceNow platform
• Complete Lean 101 & Lean 102 or equivalent training within 1 year of starting the position
• ability to demonstrate outstanding customer service skills
• Demonstrate excellent oral and written communications skills
• Ability to demonstrate strong interpersonal skills
• Work Independently with minimal supervision
•  Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices,
  printers, handheld scanners, applications and other employee-based technologies
• Ability to demonstrate strong organizational skills
•  Excellent problem-solving and critical thinking skills
• Ability to follow documentation procedures
• Ability to demonstrate strong remote troubleshooting support skills
•  Ability to evaluate priorities and drive effective time management

Compensation:   

Base Pay Range: $ 75,000-110,000

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

Equal Employment Opportunity:   

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.