Technical Support Specialist SkillBridge Intern
🔍 La Crosse WI 2213 S 20th 12, La Crosse, Wisconsin, United States
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Job Title: Technical Support Specialist SkillBridge Intern – Trane Supply
Location: Remote
Overview:
Interns will gain exposure and mentorship by observing and participating in real-time technical support processes. This internship is ideal for those who want to apply their military training and background in a corporate setting, while developing business acumen, technical knowledge, and customer service expertise.
Professional Development Focus:
During this internship, participants will:
• Observe and assist in providing technical guidance to Trane Supply stores and customers.
• Learn to troubleshoot HVAC equipment, research OEM replacement parts, and support the resolution of technical product issues.
• Participate in technical discussions and training sessions, and gain insight into cross-functional collaboration between engineering, supply chain, and customer-facing teams.
• Shadow specialists involved in documentation management, quality alerts, and continuous improvement initiatives.
• Learn how technical support contributes to business growth and customer satisfaction.
Key Learning Opportunities:
Interns will be mentored and exposed to tasks such as:
• Pre-sale support and parts identification for HVAC systems.
• Post-sale technical assistance for Trane residential and light commercial equipment.
• Field quality alert interpretation and internal reporting practices.
• Product documentation management and system updates.
• Collaboration across regions and departments to resolve complex technical issues.
• Support of training and knowledge transfer activities within the organization.
Ideal Background:
Candidates should have:
• Direct HVAC experience or experience in mechanical and/or electrical maintenance troubleshooting, diagnosis and repair.
• Proven ability to read and apply logic from schematics, blueprints or building plans.
• A demonstrated interest in technical problem-solving and learning new systems.
• Excellent communication and interpersonal abilities; able to explain technical concepts clearly.
• Self-discipline and the ability to work independently with remote teams.
• A desire to grow into a post-military career in technical support, engineering, or operations.
Program Details:
• Duration: 120-180 days (based on SkillBridge policy and candidate availability).
• Location: Fully remote.
• Compensation: This is an unpaid internship through the Department of Defense SkillBridge program.
• Post-Internship Path: Successful interns may be considered for full-time employment based on business needs and performance during the internship. Full time hiring range for this role after this internship period is in the $55k-$75k base salary range + complete Trane Technologies benefits and perks package.
Equal Employment Opportunity:
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.