VRF Account Manager- Tampa, FL

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
 

This position has been designated as Safety Sensitive.

SUMMARY

Responsible for developing long-term customer relationships, maximizing account penetration, and customer retention with owners, developers, architects, consulting engineer and contractor accounts. Supports the Trane/Mitsubishi Ductless Portfolio (both M&P and City Multi/VRF) while maintaining our internal business process aligned with the organization’s long-term & short-term sales strategy.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.  Other functions may be assigned.

• Responsible for the Trane/Mitsubishi Ductless Portfolio (both M&P and City Multi/VRF) sales and growth within a defined area.
• Utilizes Account Manager process to identify, research and develop specific action plan on new and existing customers to build positive relationships that will generate future sales and repeat business.
• Supports district office performance by coaching and providing training to internal associates and customers on the Trane/Mitsubishi Ductless product sales, application, and support.
• Responsible for keeping abreast of external market conditions and internal requirements related to our Trane/Mitsubishi Ductless Portfolio.
• Identifies product gaps, develop solutions to minimize the impact, and work with product management to prioritize and illuminate gaps.
• Maintains customer satisfaction by investigating concerns advising corrective action, and communicating with customers, and co-workers.
• Works with district leadership team to develop, implement and measure the Trane/Mitsubishi Ductless Portfolio growth plan.
• Responsible for maintaining district Ductless Pipeline Tool current with all business development, jobs-in-design, and open opportunities. 
• Determines project needs, constraints, and responsibilities to meet all of the customer’s HVAC system design and installation requirements relative to our Trane/Mitsubishi Ductless Portfolio.
• Performs Job Captain duties on all Trane/Mitsubishi projects (both M&P and City Multi/VRF). Responsible for project selection, take-off, pricing, and integration of equipment, controls, and services. 
• Responsible for the preparation and review of the proposal.
• Determines proposal price and selling strategy.
• Reviews and compares contract terms and conditions with Trane contract standards.
• Presents the proposal and negotiates price, terms, and conditions with customer.
• Follow up with buying influences on all open opportunities.
• Prepares transition documents and communicates project readiness for assignment to operations team.
• Resolves major deviations from scope with team after Project Scope Validation.
• Consistently ascertains customer needs and current market opportunities.  Assembles, coordinates and interacts with sales team as needed for customer penetration and project acquisition. 
• Coordinates with consulting engineers in writing project specifications. 
• Coordinates with Estimators in the interpretation of specifications and preparation of proposals. 
• Responds to customer needs by identifying systems, products, generating quotes and closing orders.
• Authorizes replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of back charges and customer disputes.
• Assists customers in answering technical questions on HVAC systems, Trane products, and system application alternative, BAS, installation, operation, maintenance, and problem resolution.
• Flexibility to work outside normal work hours, as required.

What you will bring:

•        4+ years of demonstrated experience or Bachelor’s Degree in Arts/Sciences (BA/BS)
•           2+ years experience of solution sales experience.
•           We prioritize practical experience and relevant skills. Candidates without a degree are encouraged to apply.
•           Communication and ability to build relationships, entrepreneurial drive, ability to “close”, organization skills, time management skills.
•           DL NUMBER - Driver License, Valid and in State Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. within 1 Year Required

Compensation:

Base Pay Range: $70,000 - $90,000 / annually + sales commission plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.