Order Management Representative
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary： Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices.
Responsibilities:
Job Summary： Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices.
Responsibilities:
Develop and maintain positive working relationships with Commercial Sales Offices nationwide
- Process released customer orders in Kodiak and MDP
- Work with Engineering to ensure MDP spec file data is accurate
- Answer incoming tickets from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries
- Research and resolve any customer issues
- Attend production meetings and represent customer voice
- Work cross-functionally with sales offices, product management, production, logistics, and shipping to meet customer requirements
- Proactively keep current on product knowledge and customer service standard work
- Use problem solving skills to improve processes
Qualifications:Associate’s Degree required; Bachelor’s Degree preferred. - 3-5 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.
- Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
Key Competencies: Must have excellent verbal, written, and interpersonal communication skills - Must show the ability to handle difficult situations while remaining professional and courteous
- Must demonstrate the ability to build strategic relationships across functions of an organization
- Must exhibit the ability to identify process improvement opportunities and take initiative to implement them
- Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.