Procore Support Representative
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Job Summary：
We are looking for a talented Support Representative (SR) to join Procore’s journey to revolutionize our industry. As a SR, you’ll utilize your strong problem-solving and people skills to help save our team members time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
- This is a Remote position.
What you will do:
- Acquire and maintain a thorough understanding of Trane’s Procore business model, system, and the tools needed to optimize system use and maximize impact
- Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
- Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex problems
- Deliver a best-in-class experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software
- Creating and distributing standard operating procedures along with conducting virtual trainings.
- Diligent, consistent attention to detail and management of administrative aspects of the job
- Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
- Proactively seek guidance and direction from manager and co-workers when appropriate
- Convey Trane’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards
What you will bring:
- 1 year of Procore experience (queue-based roles, other customer support experience, etc.) and a High School Diploma or GED
- A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
- Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
- A hungry learner with the ability to learn quickly and adapt to a changing product
- Self-starter who is excellent at problem-solving
- A solution-focused mindset that proactively detects issues and provides timely solutions
- Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
- Prior experience or even interest in Trane is a plus
Compensation: $50,000 - $60,000+
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.